Looking back, it seems like things rarely went smoothly whenever had to take a flight anywhere. Missed connections, racing from one end of an airport to another, delayed or cancelled flights, lost baggage; something always seemed to happen. Below is an experience my wife and I had, when we were trying to fly from Calgary to Amsterdam in 1996:
We drove to Calgary, where we checked in at the Travel Lodge half a day before our night flight. That is where we would be staying upon our return from Europe a few weeks later. We arranged to have our car kept there in our absence. We caught the motel’s 4:30 PM shuttle to the airport, then wandered around killing time for hours, until we could go to the ticket counter at 9:00 PM. Eventually we got through the line-up at 10:15, for our 11:00 flight, only to be surprised by an announcement that our flight would be delayed until 2:00 AM.
I tried to take a quick nap on a bench in the boarding area, but without success. An announcement came over the PA system, telling all passengers for the flight to Amsterdam to go back upstairs. There we were told that our flight had been cancelled until 2:00 in the afternoon the next day, because they had to replace one of the plane’s engines. We were told the airline would pay for overnight rooms at the Travel Lodge (where we had left our car).
We, along with the 70 other passengers on the flight, had to go downstairs and wait for the shuttle to take us to the motel. It was a ridiculous situation, since the mini-bus shuttle could only carry five people at a time, and there were 70 of us. After an hour’s wait, we decided to save waiting around and just to take a taxi to the motel. We invited a Dutch couple, who were also waiting for the shuttle, to join us in the cab. We finally got to the motel at 1:30 AM.
Next day, we woke up at 9:00, ate our free (airline paid) breakfast, then upon returning to our room, we found a message from the airline that our Amsterdam flight had once again been delayed, this time, until midnight. Fortunately, the airline would again pick up the tab for another day at the motel, and pay for a $10 lunch, and a $15 dinner.
I had already phoned my sister in Amsterdam to say we would be leaving at 2:00 PM, so I had to make another long distant call to update her on our new departure time.
We spent the day wandering around a mall. Sadly, the stores didn’t open until noon, because it was a holiday. We went to the movie and saw, “Phenomenon” which we enjoyed, then later, when we were having our dinner, one of the Dutch couples said they had heard that our flight had been again pushed back, this time until 2:00AM. We tried to confirm the news, but the airline wasn’t picking up their phone.
Just before midnight we arrived back at the Calgary Airport, and waited. Another, but fortunately short, delay of 15 minutes was announced. By this time had lost a lot of trust in “Air Club” where we had gotten our flight, and we weren’t the only ones fed up with the lack of communication they had with their passengers.
Finally, we were able to board our plane, and our flight departed Calgary at 3:00 AM. Things got better once we boarded the plane. We had very good seats for the flight; just the two of us together in the back of a very huge 747. It took a long 8 hours to get to Amsterdam. We tried, but were unsuccessful in getting any sleep on the long overnight flight, but the meals and the service were good.