Monday, 20 October 2025

Actual Stories of Corporations Caring For Their Customers


          I am not sure if these two stories reflect corporate consideration or just the helpfulness of northern corporate employees who live and understand the difficulties of living in the rural north and wanting to help people who depend upon them.      


    Near the middle of January 1996, a really remarkable (and rather unbelievable) thing happened.  I was at work at the Forestry Office when a Greyhound Bus pulled into our parking lot.  It let a young lady and her mother out, closed the door, and drove away.  People in our office didn’t know what was going on, but when the two came into the office we found out.  

    The pair had come from Surrey, down in the Lower Mainland, near Vancouver.  They had come to McBride so the young lady could take a job interview.  They had traveled up to Prince George on a Greyhound bus, and had been told that there would be another bus taking passengers to McBride at 7:00 AM the next morning.  When they got to the Prince George bus depot that next morning, they were informed that they had been mistakenly informed, and there was no bus leaving from Prince George to McBride that morning.

    When Prince George Greyhound management was told what had happened and it was Greyhound’s mistake, he phoned and got a bus driver out of bed, and had him drive the two passengers in an empty bus the 230 kms (135 miles) down to McBride, so the job interview could take place.  Amazing, but true, that is certainly something I am sure would never happen today.


 Another story in the same vein which happened in 1992.  Here it is:

          Once after throwing out my back I drove up to Prince George to get it manipulated back in place by my chiropractor.  While he was working on me, he told me an amazing story.  It seemed that he had booked flights for a vacation down in Los Vegas.  The first leg of the trip was from Prince George to Vancouver on Canadian Airlines.

        Months before the trip, Canadian had canceled that flight, but they had failed to inform him.  When he arrived at the Prince George airport, packed and ready to go, the ticket agent gave him the news, which was quite a blow; his vacation seemed doomed.

        Canadian Airlines, admitted it was their mistake, and to help salvage my chiropractor’s vacation, the airline hired a taxi which drove him all the way from the Prince George Airport down to Vancouver International Airport, where he could catch a flight to Los Vegas.  The length of that taxi ride was over 600 miles (970 km) and he had to sit in the taxi for eight and a half hours.



View my paintings at:  davidmarchant2.ca

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